Privacy Policy
Version 1
Last revised: 05.12.2024
1 RESPONSIBILITY FOR THE PROCESSING OF PERSONAL DATA
This is the Privacy Notice of Alta Platform Gaming Limited (“the Company”), located at the: Privacy Officer, Level 1, Phoenix Business Centre, Old Railway Track, Santa Venera, SVR 9022, Malta, (hereinafter: " the Company ", "We" or "us").
Alta Platform Gaming Limited is the data controller for the use of your personal data. This Privacy Notice sets out how The Company manages your personal data in the course of Our iGaming services (“Services”). We collect and process personal data necessary to provide the Services through Our website and/or mobile application, where available. In using the Services, You understand that Your personal data will be processed in accordance with this Privacy Notice. This Privacy Notice does not apply to any websites over which the Company has no control.
The Company’s Services are not intended for minors and We do not knowingly collect personal data relating to minors. In the event that We become aware that a minor has provided the Company with any information, We may discard such information unless it is required to comply with any legal or statutory obligation binding upon Us. If You have reason to believe that a minor has provided Us with personal data, please contact Us at the details set out in Section 2 below.
2 CONTACT US
For questions or comments regarding this Privacy Notice or the processing of Your personal data by The Company, You may contact Our Data Protection Officer via e-mail at data.privacy@altapg.com or by post, ‘Attn: Privacy Officer, : Privacy Officer, Level 1, Phoenix Business Centre, Old Railway Track, Santa Venera, SVR 9022, Malta'.
3 PERSONAL DATA PROCESSED
Personal data means any information that can directly or indirectly identify an individual, including any information that constitutes personal data within the meaning of applicable privacy Laws.
We process personal data of visitors to Our website, users of Our mobile applications, and participants in Our iGaming services. We also process personal data of individuals who contact Us, follow Us on social media, request to be kept informed about Our Services, or with whom We otherwise have a relationship.
We receive the personal data either when You register with Us, when You provide data, or any other time You communicate with Us. We also collect and analyse data regarding Your gaming behaviour in order to ensure compliance with the terms and conditions, monitor the integrity of wagering activity, and to meet Our responsible gaming, anti-money laundering, and other legal obligations. We also receive data from third parties, such as providers of Know Your Customer services, that help Us to comply with Our legal obligations.
We also collect certain information about Our customers and visitors to Our website using cookies and other tracking technologies. For further information about cookies, which cookies We use, why We use cookies, and how You can control which cookies are used, please read Our Cookie Policy .
Below is an overview of the categories of personal data We process and examples thereof:
4 PURPOSE AND AUTHORITY FOR PROCESSING PERSONAL DATA
5 MARKETING
The Company and Our appointed third-party service providers use Your personal data, such as Your name, home address, email address, telephone number, and other relevant information for promotional purposes concerning the Services which We believe may interest You. You must opt-in to receive direct marketing of bonus promotions and other inducements to use Our Services. You may opt-out from receiving marketing from Us at any time, and free of charge, by following the instructions provided on the marketing communications, such as selecting the unsubscribe button within promotional emails, via the “Marketing Settings” page on Your account, or by contacting Our Customer Support. We will comply with Your request as soon as it can be processed. Please note that even if You opt-out of Our marketing mailing list, You will continue to receive service-related updates as per Our legal obligations and/or Our Agreement with You. Also, all changes to email preferences may take up to 24 hours to take effect. You may control Your exposure to Our advertising on social media through the settings offered on the respective third-party platforms:
6 RECIPIENTS OF YOUR PERSONAL DATA
For the purposes described in this Privacy Notice, including business and operational purposes and well as for fulfilling Our legal obligations (such as anti-money laundering and responsible gaming), The Company may share Your personal data with other Group entities to enable cross-network exclusions and similar measures, where applicable, on the basis of Our intra-group data processing agreements.
In some cases, We are required by law to share Your personal data with government entities, law enforcement, regulators, and sports governing bodies (where there are reasonable grounds to suspect that you may be involved in a breach of sport integrity rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game) for the purpose of combating gambling addiction, enforcing sport integrity, and preventing or investigating potential criminal activity. We may also be required to share Your personal data in response to any court subpoena, order or similar official request. In certain cases, relevant laws may oblige Us to disclose Your personal data to financial institutions such as banks and insolvency services. These bodies may use Your personal data to investigate and act on any such breaches in accordance with their procedures .
The Company may engage third parties (data recipients) to process Your data in accordance with this Privacy Notice to provide You with the Services. These parties usually act as processors for the Company. In some cases, these parties act as joint or independent controllers. This is, for example, the case for payment service providers and social media platforms. In such cases, the privacy statement of the third party in question will apply. We shall only share Your data with these providers subject to appropriate agreements. Categories of recipients with whom We share personal information are:
While using the services You may find links to third-party websites/applications (for example social media platforms). Please note that this Privacy Notice does not apply to such third-party websites/applications. In order to find out more about processing of Your personal data by these third-party websites/applications, We instruct You to carefully read their privacy statements and the terms of use before using their services.
7 TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES
Where We have service providers or partners located outside the European Union (EU) / European Economic Area (EEA), in a third country, territory or sector that has not been found to provide for an adequate level of data protection by the European Commission (see here the list of third countries offering an adequate level of data protection as per the European Commission), We ensured that the data transfers are subject to appropriate safeguards, such as the Standard Contractual Clauses.
Please be aware that the list of data recipients may differ depending on the brand and country where You make use of Our Service. Hence, on Your request, We can provide you with the categories of data recipients whom we share Your personal data with, and also specific information about data transfers to third countries, if applicable.
8 RETENTION OF YOUR PERSONAL DATA
The Company will not retain Your personal data longer than necessary for the purposes for which it is collected or processed, unless longer retention is required by law. If Your personal data is no longer necessary for Us, We will securely delete the relevant personal information or anonymise it.
The necessary retention period is determined by various criteria including the nature of the data, purpose of the processing, the legal basis, whether there are any applicable legal obligations or industry codes of conduct, and other factors.
We will keep Your personal information for as long as Your account is active to be able to offer you Our Services. If Your account is closed (by Yourself or by Us), we will retain all Your personal data to the extent necessary to comply with Our legal obligations such as applicable tax/revenue laws, AML, gaming laws and other applicable regulatory requirements as well as to resolve any potential legal disputes as per Our data retention policies. Since retention periods are jurisdiction specific, for further information about the data retention terms relevant to Your jurisdiction, please contact Our data privacy team at data.privacy@altapg.com.
9 AUTOMATED INDIVIDUAL DECISION-MAKING
In the cases described below, The Company uses fully or partially automated decision-making to take any necessary decisions / actions in accordance with applicable law:
The Company’s systems are tested on a regular basis to ensure fair, effective, and unbiased operation. We cannot disclose detailed information about Our detection systems, in particular the logic behind them, as this would harm their operation by allowing users to circumvent these mechanisms, which are aimed at protecting users, Our Company and at ensuring compliance with Our legal obligations.
10 WHAT ARE YOUR RIGHTS?
You have a number of rights with regard to the processing of Your personal data, including:
● Right to obtain confirmation that We are processing Your data and have access to or obtain a copy of the same.
You are invited to exercise Your right to access conveniently from Your account ‘Support’ – ‘Personal Data’ section. When the data is ready for download, You will be notified via registered email including a secure link to easily and securely access the requested files.
Kindly observe that as a general rule, subject to exemptions provided by applicable laws, We reserve the right not to disclose:
● Right to erasure where:
● Right to restrict processing where:
● Right to data portability i.e. right to transmit personal data you have provided Us with in a structured, commonly used and machine-readable format to another controller where the processing is based on consent or contract and carried out by automated means;
● Right to object where processing is based on legitimate interests, tasks carried in public interest and/or where your personal data are processed for direct marketing purposes, including profiling for these purposes. Whilst the latter is an absolute right, the first will require a balance assessment of your interests, rights and freedoms against Our legitimate interests;
● Right to obtain human intervention, express Your point of view and contest the decision where it is based on solely automated decision making, including profiling, which produces legal effects concerning You or similar significant effects.
Please note that We will respond to any of Your requests about your rights without undue delay and in any case within 30 days from date of receipt of Your request (this period may be further extended in line with applicable law).
Finally, please note that you have a right to lodge a complaint to a supervisory authority in the Member State of your habitual residence, place of work or place of alleged infringement. Also you can lodge a complaint with Our Lead Supervisory Authority, which is the Office of the Information and Data Protection Commissioner in Malta.
11 PROTECTION OF YOUR PERSONAL DATA
We take appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification of personal information. For example, We use secure network connections, firewalls, encryption, and anonymise data where possible. However, You acknowledge that no method of transmission over the Internet, nor any method of electronic storage, is 100% secure. We do Our best to protect Your personal data, but We cannot guarantee its absolute security. The Company’s employees, agents, and contractors have restricted access to personal information to a need-to-know basis subject to confidentiality agreements.
In order to protect Your account, You are ultimately responsible for maintaining Your username and password confidential and secure. We will never ask You for Your password except when You log in to Our website and enter Your password at which time it is encrypted. If You become aware of any unauthorized access to or use of Your account, You are required to notify Us immediately. Where Our mobile application(s) require biometric authentication, Your credentials will be securely encrypted by and stored on Your device. They will not be stored in Our mobile application(s) nor held or accessed by Us in any way. We will only know whether You have been successfully identified or not. Please note that if You store fingerprints of other persons on Your device, those persons will also be able to access Our mobile application(s) via fingerprint when fingerprint is enabled.
We have adopted procedures to deal with any actual or suspected breach of security safeguards involving personal data. Unless otherwise prohibited by applicable law, We will promptly notify You in the event of a breach which could reasonably result in a real risk of significant harm to You. We will also report any such breach to the competent authorities as required by applicable laws, and keep a record of any such breach to the extent required by applicable laws.
12 CHANGES TO THIS PRIVACY NOTICE
We reserve the right at Our discretion to change or modify Our Privacy Notice from time to time. To the extent that the Privacy Notice or sections thereof are subject to a material change, We shall inform You of such change through reasonable measures including email or notice on the website and require re-acceptance of the Privacy Notice. Otherwise, all other changes to this Privacy Notice are effective as of the stated “Last revised” date, and Your continued use of the Services after the Last revised date will constitute acceptance of, and agreement to be bound by, those changes.
Last revised: 05.12.2024
1 RESPONSIBILITY FOR THE PROCESSING OF PERSONAL DATA
This is the Privacy Notice of Alta Platform Gaming Limited (“the Company”), located at the: Privacy Officer, Level 1, Phoenix Business Centre, Old Railway Track, Santa Venera, SVR 9022, Malta, (hereinafter: " the Company ", "We" or "us").
Alta Platform Gaming Limited is the data controller for the use of your personal data. This Privacy Notice sets out how The Company manages your personal data in the course of Our iGaming services (“Services”). We collect and process personal data necessary to provide the Services through Our website and/or mobile application, where available. In using the Services, You understand that Your personal data will be processed in accordance with this Privacy Notice. This Privacy Notice does not apply to any websites over which the Company has no control.
The Company’s Services are not intended for minors and We do not knowingly collect personal data relating to minors. In the event that We become aware that a minor has provided the Company with any information, We may discard such information unless it is required to comply with any legal or statutory obligation binding upon Us. If You have reason to believe that a minor has provided Us with personal data, please contact Us at the details set out in Section 2 below.
2 CONTACT US
For questions or comments regarding this Privacy Notice or the processing of Your personal data by The Company, You may contact Our Data Protection Officer via e-mail at data.privacy@altapg.com or by post, ‘Attn: Privacy Officer, : Privacy Officer, Level 1, Phoenix Business Centre, Old Railway Track, Santa Venera, SVR 9022, Malta'.
3 PERSONAL DATA PROCESSED
Personal data means any information that can directly or indirectly identify an individual, including any information that constitutes personal data within the meaning of applicable privacy Laws.
We process personal data of visitors to Our website, users of Our mobile applications, and participants in Our iGaming services. We also process personal data of individuals who contact Us, follow Us on social media, request to be kept informed about Our Services, or with whom We otherwise have a relationship.
We receive the personal data either when You register with Us, when You provide data, or any other time You communicate with Us. We also collect and analyse data regarding Your gaming behaviour in order to ensure compliance with the terms and conditions, monitor the integrity of wagering activity, and to meet Our responsible gaming, anti-money laundering, and other legal obligations. We also receive data from third parties, such as providers of Know Your Customer services, that help Us to comply with Our legal obligations.
We also collect certain information about Our customers and visitors to Our website using cookies and other tracking technologies. For further information about cookies, which cookies We use, why We use cookies, and how You can control which cookies are used, please read Our Cookie Policy .
Below is an overview of the categories of personal data We process and examples thereof:
| Categories of personal information | Examples |
|---|---|
| Identifying data and contact details |
|
| Account details |
|
| Payment details |
|
| Information relating to playing behaviour and (placed) bets |
|
| Information We are required to collect by virtue of Our obligations stemming from anti-money laundering obligations |
|
| Information We are required to collect by virtue of Our duty of care / responsible gaming obligations |
|
| Information relating to criminal offences |
|
| Information on Your use of Our website, applications and online user environment |
|
| Correspondence, call recordings and chat recordings |
|
| Direct marketing and communication data |
|
| Information obtained from third parties and public sources |
|
4 PURPOSE AND AUTHORITY FOR PROCESSING PERSONAL DATA
| Purpose & basis | Examples |
|---|---|
| Customer registration Basis: necessary for performance of Our Agreement with You |
|
| Verifying Your identity and whether You are of age Basis: to comply with a legal obligation imposed upon Us |
|
| Enabling participation in Our iGaming offering Basis: necessary for performance of Our Agreement with You |
|
| To prevent and/or combat excessive participation and gambling addiction Basis: to comply with legal obligations imposed on Us |
|
| Fighting fraud and preventing money laundering and terrorist financing Basis: to comply with a legal obligation imposed on Us |
|
| Investigating and reporting suspicious (gambling) activities Basis: to comply with a legal obligation imposed on Us |
|
| For the development and improvement of Our business operations, products and services Basis: legitimate business interest |
|
| For communication, promotion and marketing purposes Basis: consent |
|
| To provide a personalised experience Basis: legitimate business interest |
|
| VIP loyalty programme Basis: necessary for performance of Our Agreement with You |
|
| To ensure the security and stability of Our services and IT systems Basis: legitimate business interest |
|
| Legal protection Basis: legitimate business interest |
|
5 MARKETING
The Company and Our appointed third-party service providers use Your personal data, such as Your name, home address, email address, telephone number, and other relevant information for promotional purposes concerning the Services which We believe may interest You. You must opt-in to receive direct marketing of bonus promotions and other inducements to use Our Services. You may opt-out from receiving marketing from Us at any time, and free of charge, by following the instructions provided on the marketing communications, such as selecting the unsubscribe button within promotional emails, via the “Marketing Settings” page on Your account, or by contacting Our Customer Support. We will comply with Your request as soon as it can be processed. Please note that even if You opt-out of Our marketing mailing list, You will continue to receive service-related updates as per Our legal obligations and/or Our Agreement with You. Also, all changes to email preferences may take up to 24 hours to take effect. You may control Your exposure to Our advertising on social media through the settings offered on the respective third-party platforms:
- You can manage the settings for advertising preferences in Your Facebook account or at https://www.facebook.com/ads/preferences;
- You can manage the settings for advertising preferences in Your Twitter account or under https://twitter.com/personalization;
- You can manage the advertising and general settings in Your YouTube account under https://www.youtube.com/account;
- You can manage the settings for advertising preferences in Your Instagram account or under https://www.instagram.com/accounts/privacy_and_security/.
6 RECIPIENTS OF YOUR PERSONAL DATA
For the purposes described in this Privacy Notice, including business and operational purposes and well as for fulfilling Our legal obligations (such as anti-money laundering and responsible gaming), The Company may share Your personal data with other Group entities to enable cross-network exclusions and similar measures, where applicable, on the basis of Our intra-group data processing agreements.
In some cases, We are required by law to share Your personal data with government entities, law enforcement, regulators, and sports governing bodies (where there are reasonable grounds to suspect that you may be involved in a breach of sport integrity rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game) for the purpose of combating gambling addiction, enforcing sport integrity, and preventing or investigating potential criminal activity. We may also be required to share Your personal data in response to any court subpoena, order or similar official request. In certain cases, relevant laws may oblige Us to disclose Your personal data to financial institutions such as banks and insolvency services. These bodies may use Your personal data to investigate and act on any such breaches in accordance with their procedures .
The Company may engage third parties (data recipients) to process Your data in accordance with this Privacy Notice to provide You with the Services. These parties usually act as processors for the Company. In some cases, these parties act as joint or independent controllers. This is, for example, the case for payment service providers and social media platforms. In such cases, the privacy statement of the third party in question will apply. We shall only share Your data with these providers subject to appropriate agreements. Categories of recipients with whom We share personal information are:
- Gaming and software providers;
- Risk management providers;
- Third-party vendors that provide technical support and help Us maintain Your account with Us;
- Analytics and search engine providers that help Us improve and optimise Our website;
- Suppliers for communication purposes, such as Our marketing platforms and providers of mobile communication services for telephony and SMS;
- Partners who carry out surveys and market research on Our behalf;
- Interactive media platforms (such as social media platforms);
- Organisations that enable Us to provide relevant advertisements on third party websites and platforms that You visit;
- Payment service providers and payment facilitators;
- Cloud service providers;
- Anti-fraud, risk and compliance service providers (such as know Your customer (KYC) providers, credit reference agencies);
- Providers of information verification services to validate the information You provide to Us;
- Providers offering professional support for at risk users;
- Professional advisers such as lawyers, accountants, consultants and insurers, who provide Us with legal, advisory and insurance services;
- Other partners who help Us create
While using the services You may find links to third-party websites/applications (for example social media platforms). Please note that this Privacy Notice does not apply to such third-party websites/applications. In order to find out more about processing of Your personal data by these third-party websites/applications, We instruct You to carefully read their privacy statements and the terms of use before using their services.
7 TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES
Where We have service providers or partners located outside the European Union (EU) / European Economic Area (EEA), in a third country, territory or sector that has not been found to provide for an adequate level of data protection by the European Commission (see here the list of third countries offering an adequate level of data protection as per the European Commission), We ensured that the data transfers are subject to appropriate safeguards, such as the Standard Contractual Clauses.
Please be aware that the list of data recipients may differ depending on the brand and country where You make use of Our Service. Hence, on Your request, We can provide you with the categories of data recipients whom we share Your personal data with, and also specific information about data transfers to third countries, if applicable.
8 RETENTION OF YOUR PERSONAL DATA
The Company will not retain Your personal data longer than necessary for the purposes for which it is collected or processed, unless longer retention is required by law. If Your personal data is no longer necessary for Us, We will securely delete the relevant personal information or anonymise it.
The necessary retention period is determined by various criteria including the nature of the data, purpose of the processing, the legal basis, whether there are any applicable legal obligations or industry codes of conduct, and other factors.
We will keep Your personal information for as long as Your account is active to be able to offer you Our Services. If Your account is closed (by Yourself or by Us), we will retain all Your personal data to the extent necessary to comply with Our legal obligations such as applicable tax/revenue laws, AML, gaming laws and other applicable regulatory requirements as well as to resolve any potential legal disputes as per Our data retention policies. Since retention periods are jurisdiction specific, for further information about the data retention terms relevant to Your jurisdiction, please contact Our data privacy team at data.privacy@altapg.com.
9 AUTOMATED INDIVIDUAL DECISION-MAKING
In the cases described below, The Company uses fully or partially automated decision-making to take any necessary decisions / actions in accordance with applicable law:
- We use automated tools to check against sanction / adverse media lists and any centralized self-exclusion schemes (where available), in accordance with Our legal obligations under relevant legislation to take necessary anti-money laundering and responsible gaming measures.
- We analyse Your transactions and gaming behaviour in order to establish a risk profile in accordance with Our legal obligations and licensing requirements to take measures to identify and investigate suspected illegal or fraudulent activities in connection with the Services, including money laundering, terrorist financing and fraud.
- In accordance with Our licensing obligations, We are required to monitor users who are experiencing or at risk of developing an addiction. Therefore, We conduct player risk assessments by analysing behaviour, transactions, usage patterns and other data such as communications. Furthermore, Our tools assess whether any limits set by players have been reached.
- We analyse Your playing patterns and activities to investigate and identify possible issues related to integrity, malpractice, and other serious inappropriate behaviour in sport, such as match-fixing.
- We process data about Your activities and play behaviour in order to monitor compliance with Our Terms and Conditions and internal policy documents.
- We will assess Your eligibility for VIP status by analysing Your transaction and game history.
- Based on information on Your use of the Services, including Your game history, We will provide You with tailored recommendations / promotions unless You object to such processing by indicating Your preferences in Your account or by contacting Us.
The Company’s systems are tested on a regular basis to ensure fair, effective, and unbiased operation. We cannot disclose detailed information about Our detection systems, in particular the logic behind them, as this would harm their operation by allowing users to circumvent these mechanisms, which are aimed at protecting users, Our Company and at ensuring compliance with Our legal obligations.
10 WHAT ARE YOUR RIGHTS?
You have a number of rights with regard to the processing of Your personal data, including:
● Right to obtain confirmation that We are processing Your data and have access to or obtain a copy of the same.
You are invited to exercise Your right to access conveniently from Your account ‘Support’ – ‘Personal Data’ section. When the data is ready for download, You will be notified via registered email including a secure link to easily and securely access the requested files.
Kindly observe that as a general rule, subject to exemptions provided by applicable laws, We reserve the right not to disclose:
- Information which is likely to prejudice either an internal ongoing investigation (for example in relation to fraudulent behaviour, bonus abuse etc.) or one conducted by the relevant authorities in relation to other offences;
- Our AML/ATF and RG risk assessments and monitoring information pursuant to applicable laws, since such disclosure is likely to prejudice the operation of the business by enabling customers to bypass mechanisms specifically set for the prevention and detection of such activities;
- Information relating to ongoing negotiations with customers if such disclosure is likely to prejudice any negotiations to settle disputes/issues;
- Information relating to Our internal processes including customer and risk management procedures which are strictly confidential, and disclosure would disrupt internal business operations;
- Information including third party personal data since such disclosure may adversely affect the rights and freedoms of the third parties in question; and
- Information subject to Legal Professional Privilege (LPP).
● Right to erasure where:
- Your personal data are no longer necessary for the purposes which they were collected;
- The lawful basis for processing is consent and You withdraw your consent;
- You object to processing based on legitimate interests and there is no overriding interest to continue processing;
- Data processing is done for direct marketing purposes and You object to such processing;
- Data processing is unlawful; or
- Personal data must be erased for compliance with a legal obligation.
● Right to restrict processing where:
- You have asked Us to rectify your data and We are in the process of verifying the accuracy of such data;
- Personal data processing has been unlawful and ask for restriction instead of deletion;
- Your personal data is no longer needed for the Services but you request Us to retain it in order to establish, exercise or defend a legal claim; or
- You have objected to Our processing of your data based on legitimate interest and We are evaluating whether Our legitimate interests override yours.
● Right to data portability i.e. right to transmit personal data you have provided Us with in a structured, commonly used and machine-readable format to another controller where the processing is based on consent or contract and carried out by automated means;
● Right to object where processing is based on legitimate interests, tasks carried in public interest and/or where your personal data are processed for direct marketing purposes, including profiling for these purposes. Whilst the latter is an absolute right, the first will require a balance assessment of your interests, rights and freedoms against Our legitimate interests;
● Right to obtain human intervention, express Your point of view and contest the decision where it is based on solely automated decision making, including profiling, which produces legal effects concerning You or similar significant effects.
Please note that We will respond to any of Your requests about your rights without undue delay and in any case within 30 days from date of receipt of Your request (this period may be further extended in line with applicable law).
Finally, please note that you have a right to lodge a complaint to a supervisory authority in the Member State of your habitual residence, place of work or place of alleged infringement. Also you can lodge a complaint with Our Lead Supervisory Authority, which is the Office of the Information and Data Protection Commissioner in Malta.
11 PROTECTION OF YOUR PERSONAL DATA
We take appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification of personal information. For example, We use secure network connections, firewalls, encryption, and anonymise data where possible. However, You acknowledge that no method of transmission over the Internet, nor any method of electronic storage, is 100% secure. We do Our best to protect Your personal data, but We cannot guarantee its absolute security. The Company’s employees, agents, and contractors have restricted access to personal information to a need-to-know basis subject to confidentiality agreements.
In order to protect Your account, You are ultimately responsible for maintaining Your username and password confidential and secure. We will never ask You for Your password except when You log in to Our website and enter Your password at which time it is encrypted. If You become aware of any unauthorized access to or use of Your account, You are required to notify Us immediately. Where Our mobile application(s) require biometric authentication, Your credentials will be securely encrypted by and stored on Your device. They will not be stored in Our mobile application(s) nor held or accessed by Us in any way. We will only know whether You have been successfully identified or not. Please note that if You store fingerprints of other persons on Your device, those persons will also be able to access Our mobile application(s) via fingerprint when fingerprint is enabled.
We have adopted procedures to deal with any actual or suspected breach of security safeguards involving personal data. Unless otherwise prohibited by applicable law, We will promptly notify You in the event of a breach which could reasonably result in a real risk of significant harm to You. We will also report any such breach to the competent authorities as required by applicable laws, and keep a record of any such breach to the extent required by applicable laws.
12 CHANGES TO THIS PRIVACY NOTICE
We reserve the right at Our discretion to change or modify Our Privacy Notice from time to time. To the extent that the Privacy Notice or sections thereof are subject to a material change, We shall inform You of such change through reasonable measures including email or notice on the website and require re-acceptance of the Privacy Notice. Otherwise, all other changes to this Privacy Notice are effective as of the stated “Last revised” date, and Your continued use of the Services after the Last revised date will constitute acceptance of, and agreement to be bound by, those changes.
© Betsolid 2025
Gambling can be addictive.
Please play responsibly.
Please play responsibly.
Responsible Gaming
Gambling can be addictive and may result in difficulties to stop even when you know it is causing issues. Gambling is not a solution for financial problems – only play for what you can afford to lose! Keep track of how much time and money you are spending online and take action if needed. Play responsibly and get in touch with us or use the online tools here should you have any concerns.
Gambling can be addictive and may result in difficulties to stop even when you know it is causing issues. Gambling is not a solution for financial problems – only play for what you can afford to lose! Keep track of how much time and money you are spending online and take action if needed. Play responsibly and get in touch with us or use the online tools here should you have any concerns.
The operator of this website is Alta Platform Gaming Limited, company registration number C108045, having its registered address at Level 1, Phoenix Business Centre, Old Railway Track, Santa Venera, SVR 9022, Malta. Alta Platform Gaming Limited is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/1068/2024 issued on the 28th November 2024.
Licenses
The operator of this website is Alta Platform Gaming Limited, company registration number C108045, having its registered address at Level 1, Phoenix Business Centre, Old Railway Track, Santa Venera, SVR 9022, Malta. Alta Platform Gaming Limited is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/1068/2024 issued on the 28th November 2024.